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Privacy Policy

1. Introduction

Alfaiate D’Interiores Mobiliário, Lda. respects your privacy and appreciates the trust you place in us. In this Privacy Policy, we explain who we are, the purposes for which we use your personal data, how we handle it, with whom we share it, and what your rights are as a data subject.
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We are committed to being transparent and ensuring that you clearly understand how we handle your personal information, both when you interact with us on our website and in our physical stores.
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This policy applies to all interactions with Alfaiate D’Interiores' communication platforms, including:
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2. Data Controller

Company: Alfaiate D’Interiores Mobiliário, Lda.
Headquarters: Rua Veloso Salgado, Nº 974, 4450-801, Leça da Palmeira, Portugal
NIF: 510 850 774
Data Protection Officer (DPO): geral@alfaiatedinteriores.pt


3. What Personal Data We Collect and Why

The personal data we collect depends on how you interact with us and may include:
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  • Identification data: name, address, NIF, phone contact, and email;
  • Economic and transactional data: banking or payment information, when applicable;
  • Commercial data: purchase history, product preferences, quote requests;
  • Marketing data: consent for sending newsletters and promotional communications.
We only request the strictly necessary data to provide the service, execute a contract, or respond to your requests. The mandatory fields are properly marked — if you do not fill them out, we may not be able to provide the requested service.

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4. Purposes of Data Processing

We process your personal data for the following purposes:
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​4.1. Customer Service and Support
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​- Manage requests, questions, and complaints sent through contact channels;
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​- Provide information about products and services.
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​4.2. Contract Execution
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- ​Process purchases, deliveries, returns, and invoicing;
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​- Manage financing requests and accounting obligations.
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​4.3. Marketing and Communication
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​- Send promotional communications and newsletters (with your consent);
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- ​Organize campaigns, fairs, contests, and other promotional actions;
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- ​Assess your level of satisfaction and improve our services.
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You can withdraw your consent at any time by sending an email tomarketing@alfaiatedinteriores.pt.


5. Grounds for Legitimacy

The processing of your data is based on the following grounds:
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  • Contract execution — when you make a purchase or request a quote;
  • Compliance with legal obligations — such as tax and accounting obligations;
  • Consent — for commercial communications or sending newsletters;
  • Legitimate interest — to provide customer support, improve service, and prevent fraud.

6. Data Retention Period

We retain your data only for as long as necessary to fulfill the purpose for which it was collected:
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  • Purpose: Data Retention Period.
  • User registration: Until registration is canceled.
  • Execution of contracts and legal obligations: 3 years after the contractual relationship.
  • Customer support: For the time necessary to process the request.
  • Marketing and promotional communications: Until subscription cancellation or 10 years after consent.
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After the applicable period, the data will be deleted or anonymized, unless there is a legal obligation to retain it.

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7. Data Sharing with Third Parties

We may share your data only with entities necessary to fulfill the above-mentioned purposes, namely:
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  • Financial institutions (payments and financing);
  • Providers of technological and logistical services (deliveries, technical support, data storage);
  • Marketing and communication partners (sending campaigns and newsletters);
  • CRM platforms;
  • Public entities when required by law.
All providers are located in the European Economic Area (EEA) and comply with the requirements of the General Data Protection Regulation (GDPR).

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8. Your Rights

As the data subject, you have the following rights:
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  • Access: to obtain confirmation and access to your data;
  • Rectification: to correct inaccurate or outdated data;
  • Erasure (“right to be forgotten”): to request the deletion of your data;
  • Limitation: restrict processing under certain circumstances;
  • Portability: receive your data in a structured and readable format;
  • Objection: oppose processing based on legitimate interest;
  • Withdraw consent: at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, simply send an email to marketing@alfaiatedinteriores.pt, indicating the reason for the request. In case of doubt about your identity, we may request additional proof.


9. Complaints

If you believe that the processing of your data violates data protection legislation, you have the right to file a complaint with:
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National Data Protection Commission (CNPD)
Av. D. Carlos I, 134 – 1st, 1200-651 Lisbon
Tel.: 213 928 400 | Email: geral@cnpd.pt


10. Changes to the Privacy Policy

Alfaiate D’Interiores may change this Privacy Policy at any time. When changes are significant, we will notify users via the registered email or by notice on the website.


11. Cookies

We use cookies and similar technologies to enhance your experience, analyze traffic, and present personalized content. To learn more, please see our Cookie Policy.